Resources Library

Webinars

Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives

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Videos

Introducing Conversation Intelligence for AI Agents

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Ebooks

Humans + AI: The Formula for CX Excellence

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Media Coverage

How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers

CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.

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Agent Assist
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How A.I.-Powered Voices Could Transform Customer Service

Inc. cited Cresta’s data on contact center turnover and highlighted the positive impact of conversational AI on customer experience.

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Ebook

Driving Retail Growth With Artificial Intelligence

Learn the 8 Ways Retail Contact Centers Are utilizing artificial intelligence to improve customer experiences and Sales.

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Ebooks
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Media Coverage

Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive

CEO & Founder, Zayd Enam, sat down with Ishani Ummat from Madrona Ventures to discuss the innovative work happening at Cresta.

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Media Coverage

Cresta brings more AI-powered insights and chatbots to the contact center

Cresta announces additional AI-driven tools to enable smarter business insights and better outcomes.

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Report

Five9 and Cresta

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Reports
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Ebook

5 Steps to Close the Gap Between Top and Low Performers at Contact Centers

What is inconsistent agent performance costing your contact center each year?

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Ebooks
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Ebook

How to Improve Sales Team Performance

We looked at over 340,000 sales conversations to identify what set top performing salespeople apart from their peers.

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Ebooks
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Media Coverage

No Room for Lazy AI in Contact Centers, Says Cresta CEO

Zayd Enam and Moshe Beauford discuss “Lazy AI” and how artificial intelligence can enhance the bottom line and increase agent productivity.

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