The AI operating system

for customer experience

The AI operating system for customer experience

I got a $2,400 hospital bill I can’t afford. Can you help?

AI Agent

Reviewing your bill..

You may qualify for financial assistance. I just need proof of income.

I’ll upload my pay stubs tonight.

AI Agent

I’m emailing you a secure upload link.

AI Agent Email Email sent

ToOlivia Bennett

Upload your pay stubs

Secure upload link

Got it, thanks.

Call ended

8 hours later · 8:14 PM

Olivia · secure link

Drop pay stubs here

pay-stubs.pdf0%

Uploading… Uploaded

pay-stubs.pdf

Deputy Agent

Financial assistance

Proof of income

Awaiting patient Verified

Decision

Tracking decision… Assistance approved

Next day · 10:30 AM

AI Agent SMS SMS sent

Texting Olivia…

Your financial assistance was approved. Your new balance is $600.

Automate

Agent Neda

I’m so sorry about the kitchen fire, Margaret. Let’s make sure you’re taken care of.

I don’t know where we’re staying tonight.

Agent Neda

Your policy covers temporary housing. I’ll file the claim and book you somewhere tonight.

That’s such a relief. Thank you.

Knowledge Agent

What does Margaret’s policy cover?

Retrieving policy…

Your policy includes fire damage coverage and emergency living assistance.

2 sources Platinum Home Protection Coverage policy

Context Platinum Home Protection

Deputy Agent Submitting… Claim submitted

File property claim

Policyholder

Margaret Baker · HO-4471-88

Claim

Fire damage · Temporary housing

Summary Agent

Generating…

Incident type: Residential Fire Damage

Temporary housing: Yes

Augment

Spike Detected

Seat change mentions

50% spike in the last hour

9:00 am10:00 am

Analyzing conversations…

AI Analyst report Share

70%

of conversations are related to seat change errors in app

Analyze

Powering world-leading customer experiences

Delivering real business outcomes

Trusted by the teams closest to the customer

Read case study

One platform. Every interaction. Compounding results.

See how the pieces fit together

Your business

Loading historical conversations

Reading company policies

Syncing CRM records

Predicting outcomes

Loading historical conversations

Reading company policies

Syncing CRM records

Predicting outcomes

An evolving understanding of your business and customers:

Conversations

Voice Chat Email SMS

Systems

CRM CCaaS ERP Data warehouse

Business context

Knowledge Policies Products Customer journey

The Cresta Platform

Analyzing dataInsight discovered Confusing refund terms fueling escalations

Automating workflows

In-conversationMulti-conversationBack-office

Automating conversations

OmnichannelInboundOutbound

Augmenting humans

AgentsSupervisorsLeaders

Outcomes

Xanterra unlocked $3.3M in revenue liftLearn more

Products

Analyze, augment, and automate your entire customer lifecycle

AI Agent

Deploy always-on, personalized experiences that customers love and businesses trust across any channel and any language.

Deputy Agent

Automate work from intent to completion with a long-running agent built for CX operations.

Agentic Assist

Deliver context-aware guidance, knowledge, and automation throughout every conversation.

Conversation Intelligence

Discover and act on the true drivers of exceptional customer experience.

Why the world's leading companies choose Cresta

Every interaction makes the next one better

One platform to capture the entire customer journey, understand the outcome of every conversation, and drive action in a seamless loop.

Built for the highest-stakes environments

Trusted at scale in regulated industries, on the most complex use cases where revenue and reputation are on the line.

Your AI-native transformation partner

The enterprise expertise, change management, and innovation speed to make AI work on your stack and your terms.

Deep domain expertise

Transforming experiences across industries

Healthcare

Lift member satisfaction, cut after-call work, and find the avoidable calls that strain your front line.

Travel and Hospitality

Protect loyalty when plans change and grow revenue per booking with upgrades guests actually want.

Airlines

Absorb irregular operations without adding headcount and eliminate the avoidable contacts that drive cost.

Financial Services

Collect more per hour, resolve disputes faster, and convert more applications without adding compliance risk.

Retail

Lift conversion, drive repeat purchases, and handle peak-season volume without adding support cost.

Telecommunications

Cut churn, grow lifetime value through smarter upsell, and resolve more on the first contact.

Insurance

Convert more quotes, retain policyholders through renewal, and stay compliant across every interaction.

Home Services

Keep more recurring customers, turn routine service calls into revenue, and resolve more issues without rolling a truck.

Automotive

Turn owners into repeat buyers with care that lives up to your brand across roadside, warranty, and recalls.

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Proven in production

Turning great experiences into powerful outcomes

20%

Increase in revenue

5.5x

Higher containment

“Cresta helps us understand what the ‘art of the possible’ is and bring that to life. They have a very hands-on approach to working with us, and it gives us the confidence that they aren’t going to let us fail on this journey.”

$3.3M

Revenue lift

“Our voice AI Agent guides customers through complex, multi-step troubleshooting scenarios, and the positive feedback from these customers has been eye-opening.”

50%

Reduction in call volumes from journey optimization

"By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most: building stronger relationships with our customers."

100%

Calls scored for predictive CSAT

“Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.”

“We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.”

"After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."

"Cresta's AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value."

30pt

increase in NPS

"In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability."

“It really helped us to become a much more data-driven organization. It allowed us to be much more effective when we have the information available to us immediately.”

Ready to see the results for yourself?

Book a demo