Turn customer conversations into better business decisions
Cresta Insights surfaces data that informs strategic decisions and suggests actions to improve your most critical results.
Understand what’s happening at unprecedented scale
Pinpoint root cause with semantic, contextual, and behavioral analysis of 100% of conversations across channels—extracted by AI, and configurable with clicks, not code.
“We can quickly get a huge set of data to give us a clear picture, and that allows us to make adjustments a lot more quickly”
Prioritize what matters most
Get outcome-based intelligence, not disorganized data overload. Cresta quantifies insights in terms of real business results like sales, customer retention, and case resolution, so you can understand what really matters.
Customer Satisfaction
+23%
by finding & addressing bad practices
Act quickly and easily
See proactive, AI-powered recommendations & bespoke customizable dashboards, and take action with one-click workflows. Cresta cuts out the legwork of legacy analytics platforms, so you can drive change at scale.
First-Call Resolution
75%
by pinpointing & reinforcing impactful agent behaviors
Why do enterprise contact centers trust Cresta's AI?
Conversation understanding
Leading transcription accuracy & patented behavioral AI show you what’s really happening.
Outcome-driven intelligence
Infer or associate outcomes with every conversation to pinpoint what actually works.
No-code tooling
Train, test, and deploy AI models and workflows in minutes to act on what’s truly important.
Turn every conversation into a competitive advantage
Fortune 500 businesses are using Cresta Insights to unlock transformative insights from their richest untapped data source—their conversations.
