Press Releases

Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges

Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice and Digital Channels

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels

Cresta Named a Leader and “...A Force to Be Reckoned With” in Conversation Intelligence for the Contact Center

The company received the highest score possible in 16 criteria, including Insights-to-Action, Real-Time Guidance, and Outcome Analysis

Cresta Extends Global Footprint with New Offices in APAC and EMEA

Andrew Cannington joins Cresta to lead APAC and accelerate the adoption of Cresta’s unified platform for human and AI agents

Cresta Now Available on the Google Cloud Marketplace with Deployment on Google Cloud Platform

Expanded partnership with Google Cloud will expand availability to Cresta’s solutions, enabling more contact centers to accelerate the adoption of AI transformation

Cresta Announces Rapidly Scaling AI Voice Agents in Production

Cresta AI Agent automates customer conversations with human-like understanding, empathy, and problem-solving skills for Brinks Home Security

Cresta Unveils AI Analyst, Empowering Organizations to Uncover Insights From Customer Conversations at Unparalleled Speeds

Building on their recent voice virtual agent launch, Cresta adds new agentic AI capabilities to enable businesses to ask questions in natural language and unlock new insights from customer conversations

Cresta Becomes First Contact Center AI Provider to Achieve ISO/IEC 42001 Certification

The certification validates the company’s commitment to the development of responsible, human-in-the-loop AI

Cresta Closes $125M Series D to Accelerate Adoption of Human-Centric AI in the Contact Center

The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of virtual agents

Report: Nearly two-thirds of contact center agents want real-time help from AI