Cresta AI Agent powers always-on, personalized experiences that connect every interaction into a seamless customer journey. Resolve customer needs faster and drive efficient growth with AI that delivers consistent, controlled performance at scale.
Use customer history and preferences to personalize each interaction and connect them into one continuous conversation. Shared memory ensures critical context is never lost across channels, handoffs, or between human and AI agents.
Connect AI agents to your CRM, billing, scheduling, and other systems to retrieve data and complete tasks in real time. Secure function calling and MCP support standardize tool access for more reliable, accurate automation.
Use historical conversations to prioritize where to deploy AI agents. Evaluate topics based on frequency, complexity, and resolution outcomes to identify high-impact opportunities faster, reduce the risk of false starts, and create a roadmap for scaling with confidence.
Scale what already works. Cresta analyzes interactions to find the behaviors that consistently drive resolution, CSAT, and conversion, then embeds them into your AI agents.
Derive realistic, representative Synthetic Customers from your conversation data, prioritized by traffic volume and refreshed as your business evolves. Stress-test your AI agents against them with confidence, knowing your testing is grounded in real customer behavior.
A natural-language engine for the entire agent lifecycle. With Conductor, developers can build, test, and improve production-grade AI agents in a fraction of the time, grounded in your business context and Cresta's best practices so they hold up to real-world complexity.
Know your evaluations match your team's judgment. Cresta turns your documentation into structured requirements, then uses those to build LLM judges calibrated against human expert review. Deterministic checks handle the steps that need an exact match.
See moreSee how your agent handles the behaviors, language, and edge cases it will meet in production. Simulated visitor tests run against Synthetic Customers built from your own conversation data.
See moreShip every update knowing nothing broke. Production failures and feedback become test cases in one click, and every version runs against the full test set with auditable before-and-after results.
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Track containment, escalation, resolution, and customer outcomes for every agent and use case, on dashboards built for each team that needs them.
Ask what changed and why, in plain language. Cresta connects performance shifts to the specific behaviors, flows, knowledge gaps, or tool calls behind them, so you know exactly what to refine.
Roll out changes that prove themselves. Run controlled A/B experiments on live traffic, comparing each new version against the current one so you promote only what measurably improves performance.
Execute complex, multi-step workflows accurately and consistently. Cresta combines AI reasoning with purpose-built, deterministic code that tracks conversation state and enforces required steps, so processes complete correctly without skipping inputs or losing context.
See moreProtect your business and customers with system-level guardrails, supervisory models, and real-time monitoring. Cresta's unique approach to threat detection proactively identifies emerging risks early and continuously strengthens defenses, so AI Agents operate safely and securely.
See moreOversee live conversations through the Agent Operations Center with AI that flags when intervention is needed. Guide the next response, take over instantly in critical moments, and ensure every interaction remains accurate, compliant, and aligned with your standards.
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AI Agents are transforming customer support, from simple queries to complex problem solving. This actionable guide...
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A strategic workbook for evaluating, selecting, and deploying AI agents with confidence.
