TransformAutomateAnalyzeAugmentTransform the customerexperience across every conversation
Automate more conversations without sacrificing service quality, guide agents in real-time to resolve issues and make personalized recommendations, and uncover insights that drive upsell and increase brand loyalty. All with a unified AI platform built for enterprise scale.
Deploy personalized automation, true to your brand
Cresta AI Agent delivers fast, human-like service across retail channels—resolving issues, answering product questions, and guiding customers through their purchase journey. It helps brands reduce support costs while improving consistency, personalization, and loyalty.
- Engage customers 24/7 with natural, brand-aligned conversations
- Automate high-volume interactions across service and sales with precision
- Ensure consistency and security with enterprise-grade guardrails and controls
Ring up exceptional performance from every agent
Cresta Agent Assist gives retail agents real-time guidance to resolve issues quickly and make personalized recommendations. It improves speed, accuracy, and consistency across every customer touchpoint—turning service moments into revenue opportunities.
- Surface answers for order tracking, returns, policies, and promotions
- Suggest relevant products or offers based on customer context
- Capture key details with live notes and AI summaries to reduce handle time
Stock up on insights that drive loyalty and growth
Cresta Conversation Intelligence gives retail teams visibility into every customer interaction. It highlights friction points, missed upsell opportunities, and coaching needs—so teams can improve service quality and increase conversion.
- Identify what drives satisfaction, loyalty, and repeat purchases
- Evaluate every conversation for tone, resolution quality, and brand consistency
- Deliver coaching that improves CX and strengthens service-to-sales performance
What our customers are saying
“There has been about a 10% improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.”
Transform your customer experience
See the unified platform for human and AI agents in action with a personalized demo.
