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Maximizing sales and customer value with AI in the health insurance industry
Explore key trends impacting challenges in the insurance industry and critical strategies for success
The aftermath of the COVID-19 pandemic has had dramatic effects on contact centers in the insurance industry. Customer interactions can be emotionally charged and opportunities for insurers to deliver value are limited. To do that, agents must have the necessary tools.In this paper, we explore:
- Key trends impacting challenges in the insurance industry
- Critical strategies for success
- Why the future of contact center success is inextricably linked with AI technology
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Media Coverage
"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
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Introducing Automation Discovery: Build the Blueprint for CX Automation
Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.
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