How AI helps insurance providers grow revenue and improve the customer experience
Explore key trends impacting challenges in the insurance industry and critical strategies for success
Channel Futures’ 2023 UCaaS Outlook: The Year of Democratization
AI and Customer Experience (CX) Will Become More Interconnected
23 AI predictions for the enterprise in 2023
In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.
AI Brings Holiday Joy to the Retail Contact Center
Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them
Smart Contact Centers
Which contact center needs are most urgent? Which solutions should you prioritize? How will technology impact the role of agents? This market study has the answers!
AI Coaching Demo
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
Smart Compose and Suggestions for Chat Demo
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents. With a press of a button, quickly auto-complete sentences, saving agents up to 5 hours per week.
Auto Note Taking & Summarization Demo
Contact Center Agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting them into different applications. Meet Auto Summarization & Note Taking, and say goodbye to tedious tasks and After Call Work that are slowing down your agents.
Knowledge Assist Demo
Simplify knowledge management. Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast.
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