Compliance at Scale: How Collections Teams Can Navigate a Complex Regulatory Landscape
In this ebook, we outline the macro trends affecting the collections industry today and the key strategies that collections contact centers should be looking to deploy to stay ahead amid these seismic shifts. Generative AI plays a critical role in supporting collections teams as they navigate this environment, enabling better compliance and enhanced performance despite the external factors at play.
Topics include:
- Trends in the Collections industry
- The regulatory landscape in Collections
- The role of Generative AI in compliance
- Generative AI-supported best practices for Collections Contact Centers
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Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
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