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May 11, 2025
AI
Klarna's AI experiment hits limits, reverts to human-first workflows as a path to future automation
by
Cresta Team
Klarna is scaling back its AI-first customer service strategy, acknowledging the need for human interaction to maintain service quality.
All Topics
May 8, 2025
Latest
AI-driven threats spur Palo Alto Networks to boost defenses with Protect AI acquisition
by
Cresta Team
Palo Alto Networks plans to acquire Protect AI for $500-$700 million to grow its AI security capabilities.
All Topics
May 8, 2025
Latest
Live-event and lodging sectors brace for 'Junk Fees' rule change, as FTC mandates upfront pricing
by
Cresta Team
The FTC’s “Rule on Unfair or Deceptive Fees” mandates upfront disclosure of total prices for live events and short-term rentals, effective May 12.
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May 7, 2025
Travel and Hospitality
Airbnb's AI CS push aims to rebuild trust amid travel industry shifts
by
Cresta Team
Airbnb deploys AI customer service agent in the U.S., reducing the need for human agents by 15%.
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May 7, 2025
Retail
eBay bets on AI overhaul to reclaim e-commerce relevance, targeting niche strengths
by
Cresta Team
In an effort to reclaim relevance through providing modern CX, eBay introduced a new AI buyer-focused shopping agent for personalized product discovery.
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May 7, 2025
Travel and Hospitality
Newark's air traffic crisis exposes urgent need for U.S. aviation overhaul
by
Cresta Team
A major aircraft tracking failure at Newark Liberty International Airport highlights the urgent need for an overhaul of the U.S. aviation infrastructure.
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May 5, 2025
Latest
How the marriage of AI and IoT in home security drives better CX and intuitive protection
by
Cresta Team
Hervé Muller of Telecom Design on how AI and IoT are enhancing home security and adapting to user behavior.
All Topics
May 5, 2025
Retail
How rushed AI adoption and implementation can backfire on enterprises requiring CX precision
by
Cresta Team
Brad Meiller of Spectrum Brands discusses the importance of well-planned AI implementation, and maintaining human empathy in customer interactions.
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May 4, 2025
Retail
If conversational consumerism is the future, are retailers prepared?
by
Cresta Team
OpenAI introduces enhanced shopping features in ChatGPT. Are brands prepared?
