Automation Discovery: Build Your Blueprint for CX Automation
A live webinar for CX and Automation leaders
Most CX teams feel pressure to automate more, yet lack the clarity and evidence to know where to begin. Cresta’s new Automation Discovery gives leaders a clear, data-backed roadmap for AI-driven transformation.
In this session, we’ll show how organizations are using Automation Discovery to uncover their highest-value automation opportunities, understand how conversations really flow today, and turn insight into action inside a single platform.
You’ll learn how Automation Discovery helps you:
- Identify the conversations that are most ready for automation and understand why
- Map real customer and agent behaviors to uncover inefficiencies and improvement areas
- Move from discovery to automation faster with insights that connect directly into Cresta’s AI Agent Builder
Join us on December 16th at 11am PT / 2pm ET to see how Automation Discovery brings clarity, confidence, and speed to your automation journey.
Speakers
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"AI Agent will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
Introducing Automation Discovery: Build the Blueprint for CX Automation
Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.