Blog
Introducing Cresta’s Agent Operations Center: A Unified Command Center for Human and AI Agents
Cresta’s Agent Operations Center is the unified command hub for supervising human and AI agents in real time. Monitor live conversations, guide interactions instantly, and ensure automation delivers accurate, compliant, and on-brand experiences at scale.
Expertise From Chat Bot to Agent: An End-to-End Chat Solution
Create a seamless customer experience that passes customers from expert chat bot to expert agent.
Enterprise-Grade Security and Monitoring
Learn more about Cresta’s compliance and security capabilities, including SOC2 Type II and SSO.
Scaling Behavior Change Across 1,000 People
Cresta combines machine learning and cognitive psychology to drive behavior change at scale, transforming every agent into an expert agent.
How To Maximize Contact Center Productivity: The Complete Guide
Contact centers are operationally-complex and offer no shortage of challenges for managers and front-line workers.
Improve Your Net Promoter Score with Cresta
Call centers have been flooded with an unprecedented amount of call volume since the beginning of the pandemic as customer
A Modern Approach To Improve Employee Engagement & Satisfaction
With so many disruptions affecting workers, business leaders have a tremendous opportunity to
How We Reduced Our Labeling Cost by 10x
How we reduced our labeling cost and efforts by over 10x, while continuously pushing our accuracy benchmarks forward
What's Your Average Handle Time (AHT)?
Average Handle Time (AHT) is a tried-and-true metric impacting several mission-critical contact center key performance indicators (KPIs)...
Action Directed GPT-2
How we made a new controllable language model to make chat agents more effective by making them follow best actions.
Cresta joins AWS Contact Center Intelligence (CCI) Partner Network
Now, customers can easily bring contact center solutions into their business, and immediately add Cresta’s unique ability to quickly improve each agent in their real-time interactions.
Former AT&T CEO, John Donovan, Joins Cresta’s Board
John brings more than 30 years of experience in the technology industry to Cresta’s board.
Announcing Cresta for Customer Service
Real-Time Assistance and Conversational Insights for Customer Service Teams
3 Key Concepts for Creating AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving a car without any human input, and helping you craft a perfect email.
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