The Forrester Wave™ Report: Conversational Intelligence for Customer Service, Q3 2023
Cresta has been named a Strong Performer in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023 report, which evaluates 11 vendors across 32 criteria of CICS providers.
Download your complimentary copy of the report today to learn why “Cresta excels at real-time guidance, offers market-leading tooling for guidance management, and has a comprehensive approach to generative AI.”
In this report, you’ll learn:
- Key market trends transforming the customer service landscape
- How to evaluate conversation intelligence for customer service (CICS) providers
- Why Forrester recognized Cresta with the highest scores possible in 10 criteria, including coaching, unified platform experience, and more.
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Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.
The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.