The Aragon Research Globe for Enterprise Coaching, 2024

The enterprise coaching market has quietly emerged as the need to automate the process of live and post interaction coaching is now apparent. Enterprise Coaching the most popular in Sales and Contact Centers but it is not limited to those roles. In Aragon's first Enterprise Coaching Globe, they evaluate 15 providers.

Coaching is needed for nearly all frontline worker positions.
Conversation Intelligence, a form of Content AI, can help understand areas and skills to focus on.
Sales Coaching and Contact Center Coaching are seeing increased demand.

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Media Coverage

"AI Agent will get better over time," says Cresta CEO

Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.

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Video

Introducing Automation Discovery: Build the Blueprint for CX Automation

Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.

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Webinar

Automation Discovery: Build Your Blueprint for CX Automation

Join us to see how Automation Discovery brings clarity, confidence, and speed to your automation journey.

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