Agent Assist as a Service for Contact Centers: Real-Time Coaching Is Just the Beginning
Aragon Research sees virtual agents working alongside human agents in the contact center. One of the use cases for this is Agent Assist: AI and non-AI assistance tools, which leverage technologies such as real-time coaching to improve the performance of human agents. This Research Note will provide an overview of the rise of virtual assistants, how Agent Assist is the next frontier of the intelligent contact center, and how to get started with this technology.
Download this report to learn:
- The improvement in AI that make real-time coaching to humans possible
- Why Real-Time Agent Assist is a game changer
- How Agent Assist helps low performers can become top performers
- The benefits to managers and supervisors
- Areas that Agent Assist is most applicable
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The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.
Agent Operations Center: Real-time oversight and guidance for a hybrid workforce
Join us to discover how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.