Press Releases

Cresta Wins 2024 Business Intelligence Group Artificial Intelligence Excellence Award

Mar 20, 2024

Cresta Named Rising Star Organization by CX Awards

Cresta recognized as an industry leader in innovative artificial intelligence solutions for the contact center

Mar 5, 2024

Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

Cresta recognized for helping organizations reimagine their customer service experiences in 2023

Feb 7, 2024

Cresta Receives 2023 Future of Work Agent Experience Award

Cresta's Integrated Suite of Intelligent Products Recognized for Improving Customer Service

Jan 8, 2024

Cresta Raises Bar with Generative AI for Contact Center Efficiency

Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI

Nov 7, 2023

Cresta Named a Leader in The Aragon Research Globe™ for Enterprise Coaching, 2024

Cresta is identified for strengths in omnichannel, real-time coaching, and more.

Oct 11, 2023

Cresta Recognized on 3rd Annual Intelligent Applications Top 40 List

IA40 Summit in Seattle October 10th & 11th Celebrates the 2023 Winners Innovating with AI and Generative AI

Sep 28, 2023

Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support

New offering brings cloud functionality and generative AI to on-premise contact centers

Sep 19, 2023

Silicon Valley's Alex Cramer Joins Generative AI Leader Cresta to Lead Sales

Cramer was most recently an executive at Gong and Dynamic Signal

Aug 23, 2023

Cresta Named a Strong Performer in Conversational Intelligence for Customer Service in Independent Analyst Evaluation

Aug 16, 2023

Cresta Resources

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Video

The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact

United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.

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Video

Introducing the Agent Operations Center

Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.

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Webinar

Agent Operations Center: Real-time oversight and guidance for a hybrid workforce

Join us to discover how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.

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