Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents
Master the art of handling difficult conversations across the contact center, no matter why your customers are dialing in. This guide will give you practical, actionable strategies that empower your agents to turn negative interactions into positive outcomes.
What You’ll Learn:
- How to Communicate with Empathy and Control - Learn how tone and word choice can shape the outcome of even the most tense interactions.
- Techniques for Problem-Solving with Confidence - Ensure faster resolutions while building trust.
- Ways to Personalize and Exceed Customer Expectations - how to tailor responses with personalized data, manage hold times, and much more.
Download now to equip your team with the tools they need to turn challenges into opportunities for customer satisfaction and loyalty.
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How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.