Automated AI Agent Testing: Safeguarding Customer Experience at Scale
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Customer experience, compliance, and cost efficiency all depend on how well AI agents are tested. Enterprises can’t afford costly failures in the contact center; every release needs to work flawlessly at scale. That’s why automated testing isn’t a nice-to-have, it’s essential.
Join Cresta for an inside look at the strategic advantages of Automated AI Agent Testing, giving leaders confidence to scale while reducing risk. We’ll showcase how:
- Expert-aligned LLM judges validate accuracy, factuality, workflow adherence and more
- Simulated visitors replicate real-world conversations and edge cases
- Reusable, AI-powered evaluators surface errors and unexpected behaviors at scale
- Democratized feedback accelerates fixes and turns real customer conversations into actionable tests
See these capabilities in action in a live demo that highlights how they reduce risk and accelerate ROI, and leave with a clear framework to deploy AI agents safely, confidently, and without slowing innovation.
Register today and see how automated testing protects brand reputation, builds customer trust, and gives enterprises the guardrails they need for reliable, scalable AI agents.
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Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
Automated AI Agent Testing: Safeguarding Customer Experience at Scale
Join Cresta for an inside look at the strategic advantages of Automated AI Agent Testing, giving leaders confidence to scale while reducing risk.
What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.