Announcing Automated AI Agent Testing enhancements — safer, faster deployments at enterprise scale.

Announcing Automated AI Agent Testing enhancements — safer, faster deployments at enterprise scale.

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Introducing Cresta's Automated AI Agent Testing suite

Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.

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Introducing Cresta’s Omnichannel AI Agent

Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.

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Brinks Home CEO Puts Cresta AI Agent to the Test

Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.

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Can Cresta AI Agent Finally Fix Automated Customer Service

Can Cresta AI Agent finally fix AI-powered automation? Most virtual agents frustrate customers by misunderstanding requests, forcing repetition, and failing at critical moments. We put Cresta AI Agent to the test with three real-world customer service nightmares that typically break traditional virtual agents.

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