Blog
Cresta’s AI Agent Expertise in Developers’ Hands: Introducing Our End-to-End Self-Serve Model
Cresta’s new self-serve model gives developers the tools, training, and support to build, test, deploy, and optimize enterprise-ready AI agents.
Cresta’s AI Agent Expertise in Developers’ Hands: Introducing Our End-to-End Self-Serve Model
Cresta’s new self-serve model gives developers the tools, training, and support to build, test, deploy, and optimize enterprise-ready AI agents.
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Cresta-Bench: Measuring How Well LLMs Run Production-Grade Customer Experience AI Agents
Discover how Cresta-Bench evaluates LLMs on realistic customer service workflows, helping teams choose AI agent models based on quality, consistency, cost, and speed.
What 3 Enterprise CX Leaders Learned from Operating AI in High-Stakes Customer Environments
Our CCO sat down with CX leaders from Medical Mutual, CVS Health, and Optimum to talk about how they’ve rolled out AI successfully across their contact centers.
Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
The Faces of the Forward Deployed Team: Fran Marmousez
Fran Marmousez, a Forward Deployed Engineer (FDE) who works out of Cresta’s Australia office, shares how conversational AI has changed since she entered the field in 2020, the traps hiding in AI quality evaluation, and what customers often get wrong about deploying agents.
Meet Deputy Agent: A Long-Running AI Agent Built for Customer Operations
Meet Cresta Deputy Agent, a long-running AI agent that carries customer operations workflows across conversations, teams, and systems until the work is done.
Introducing Cresta Sentry-0.1: Recognize Personal AI Agents and Guide Every Response
Meet Sentry, Cresta’s proprietary ensemble model that detects personal AI agents in conversations. See how it helps CX teams recognize AI callers, guide responses, and understand emerging trends.
How Cresta Built a World-Class Forward Deployed Engineering Team in a Year
Our Head of FDE shares what he’s learned from building a team that helps top brands deliver great customer experiences.
Bringing AI Agent Development to More Teams with Cresta and Anthropic
Learn about how Cresta leverages Anthropic to make it easier for teams to build, test, and deploy AI agents for CX
Part II: Replacing FinServ IVRs with an AI Agent: Where the Compounding Happens
Learn how financial services teams can replace legacy IVRs with AI agents, reduce wait times, and expand self-service through a phased rollout—with practical guidance on measuring what matters.
What 1M+ Conversations Reveal About What to Automate First in Hospitality CX
Cresta IQ is back with an analysis of over 1 million customer conversations in travel & hospitality to diagnose what actually makes for a great automation candidate.
From Better Evaluators to Better Agents: Building Compliance Intelligence with CompliBench
Enterprise AI agents don't just need fluent answers; they need to follow business policy at every turn. Meet CompliBench: a benchmark and data pipeline for training evaluators that catch compliance failures step by step.
How Home Care Delivered Modernized Quality Management and Coaching
Learn how Home Care Delivered transformed quality management into meaningful agent coaching, and achieved measurable performance improvements within just two months using Cresta.
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