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AI Innovation
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How Ocean-1 enhancements beat GPT-4 in powering Knowledge Assist

Today, we share an update to Ocean-1: A small 7B Ocean model beats GPT-4 in retrieval-augmented generation (RAG) while being 100x more cost-effective.

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AI Innovation
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Industry Leadership
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AI Innovation
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Best Practices
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Build vs. Buy: Pros and cons of building your own generative AI solution

Is it better to build your own generative AI solution or to partner with an AI provider? Let's explore both sides of the debate to clarify the best path forward.

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AI Innovation
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Best Practices
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AI Innovation
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AI predictions for 2024 and what it means for your business

To help cut through the AI hype, call out common misconceptions, and offer predictions for AI in 2024, Cresta recently co-hosted a discussion with Opus Research, bringing together perspectives from leading industry experts on what lies ahead.

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AI Innovation
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AI Innovation
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Customer Stories
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Reimagine coaching and QA with Cresta’s cutting-edge AI

There’s a particularly compelling opportunity to fundamentally reimagine coaching and QA functions using generative AI. Learn how Vivint, a leading provider of home security systems, has evolved in these areas thanks to Cresta.

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AI Innovation
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Customer Stories
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Unlocking personalization at scale with the power of AI

For revenue-generating and service-to-sales contact centers, personalization is no longer a nice-to-have. We'll explore 4 ways to scale personalization in the contact center.

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Best Practices
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Best Practices
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Security as a competitive advantage: evolving with the threat environment

Your contact center’s security may be vulnerable, and that’s a bigger (and more costly) problem than ever before.

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Best Practices
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