Blog
Wave of Change: Introducing Cresta’s New Brand
The world of enterprise AI is changing fast. We’ve evolved our technology in step with those shifts, supporting customers as they make the move from assistive to autonomous systems – and our brand needed to evolve too.
How United Airlines elevates productivity and CX with Cresta’s Agent Assist
United Airlines has transformed agent productivity and the customer experience through Cresta's AI-powered Agent Assist - learn how!
Contact center call recording software: What you need to know
Get a download of everything you need to know about contact center call recording software and its benefits in the contact center.
Why transcription accuracy is crucial for optimizing performance in the contact center
Learn how Cresta's industry-leading transcription technology works, and why it's critical to the success of the contact center
What is conversational intelligence? A comprehensive quick-start guide
What is conversational intelligence and why does it matter to the contact center? Learn why and how conversational intelligence is transforming the modern contact center in our comprehensive guide.
Contact center agent performance management: 6 tips to maximize results
Learn 6 actionable tips for contact center agent performance management - and how to see results across your organization.
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