Turn quality management into a performance driver
Cut QM costs while improving performance at scale
Request your personalized Quality Management demo
What our customers are saying
“It allows the agent to breathe knowing that they’re not going to be held accountable for one subpar call. We can take their full portfolio of work into account.”
Evaluate 100% of interactions for full visibility—at lower cost
Cresta uses generative AI to evaluate agent behaviors, techniques, and actions on 100% of conversations, and correlates behaviors to outcomes to show you exactly what to reinforce.
See the true picture of contact center performance
Generative AI rule definition lets you evaluate behaviors being performed by agents across all of their interactions—giving you a true-to-life picture that random sampling and keyword-based detection can’t match.
Drive better performance with outcome-centric QM
Outcome AI pinpoints what’s really driving the results you care about, so you can check for it on every conversation. Then, Cresta uses QM scores to make AI-powered recommendations on who to coach—and what to coach them on.
Ready to see the results for yourself?
See Cresta Quality Management in action
